JN
Jacques N
1 reviews | Active since Jun 2019
25 Mar 2020, 08:09
FICA NIGHTMARE
Today has been day 12 of still no access to my account. I have responded to ABSA's emails with all my relevant information. I have been to the branch in Sasolburg three times in an attempt to have myself FICA'd and verified. Nothing! Most pathetic service ever! One would expect a little more from South Africa's leading bank in times like these. Absolutely appalling!
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Absa's replyOfficial
25 Mar 2020, 11:05Dear Jacques Nel Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . Kind regards,Rezona Louw Group Customer Care
Absa's reply25 Mar 2020, 11:05
Official
Dear Jacques Nel Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . Kind regards,Rezona Louw Group Customer Care