FICA nightmare

I have for the past 6 months been trying to update my FICA documents via your email address to no avail. I have phoned your call center only to be told that my documents are not in the system and the process takes 14 days, and there is no way for your call center to tell me if my documents have arrived as they are handled by another department. So basically I am sending emails into the void with noone being able to tell me if they arrive. What is the point of your call center if they can not do anything?<br> I also went down to your clearwater branch to collect a new credit card. I was given the credit card and had it activated only to have declined everywhere. When I phoned to find out what the story was I was told that my accounts were blocked. So basically you let me have a credit card that I can not use! I was told that my call had been logged and I would be contacted by one of your agents within 24 hours. Nothing. Just pathetic service from you guys. <br> I am tired of being told by your call center agents that they are sorry for the inconvenience but they are unable to help me. I would like someone to unblock my accounts before my debit orders bounce due to lack of funds. <br> <br>