FICA mistake and I must suffer

I am totally disgusted with Absa today, for no apparent reason and with no warning or notification,both my accounts were frozen at Absa today. I only realized that today when I wanted to draw cash at the atm. Only after I called them I was informed it was because there is a problem with my ID, this after I went to the bank and stood in their customer desk queu for 45 minutes to hand in the original. I was talking to the call centre agent when, to my amazement, she actually found the document my account was frozen for. I now have to wait 24 hours because they can't get their act together. REALLY!!!! Is it my problem that there is a problem with your filing! Why I should I now have to wait 24 hours for you to fix a mistake on your side?