FICA Lockup

I am a trustee of the Anchor trust and as such handed all the documents to the bank in 2012. We had a similar problem with the Elder Trust and here again the documents were handed in in 2012. When we were queried last October as to the account needing to be fica'd I followed up with Gerald Macqabu at Small business who remembered getting the documentation. He advised all that was missing was a letter from the trustees confirming the bank account details had not changed. This was arranged and there was no problem. Here again we were notified at the last minute. R800 000 has been paid into the Anchor Trust and we are unable to access it as the account has been frozen without any notification to ourselves. Private Bank took a week to tell us that it was not on their portfolio and referred the matter to small business. I spoke to Moira at Small Business Heerengracht and she said she would investigate but could not lift the hold on the account until such time as the information is to hand. I have no problem in getting the information but I do not believe it unreasonable to expect the hold to be lifted until such time as she can ascertain what information is required.