FICA LOCKOUT ABSA, NASSIMA HOOSEN

I received notification to FICA my business account on the 3rd November 2021. No time-frame was indicated as to when this had to be done. Less than 2 weeks later my account has been frozen. I have tried going in to various branches to sort this out, sat on the phone to ASBA call centres, but to no avail. It seems the only human being on this planet that can help me is Nassima Hoosen. I have emailed her and tried phoning her, but have had no luck there either. WHAT MUST I DO?? This is about the 7th time I have been required to FICA the same account. All I want to do now is unlock the account so that I can close it and move to a bank that will give me customer service!!!