FICA locked AGAIN !!!

Last year October 2015 you locked our Homeowner's Association bank account without any warning due to FICA. I went into the Wadeville branch, provided our documents and emailed the rest. When I attempted to make an urgent insurance excess payment for the HOA last night in order to get our complex gate repaired, I discovered you have once again FICA locked our account !!!! Despite emailing our relationship manager Ms Vani Adams nothing has been resolved. We simply cannot have our account locked every five minutes without ANY warning and I certainly don't have time to keep running into your branches over whatever you do!