FICA LOCK UP

I app**** for a value gold bundle cheque online on the 11th of November 2017. After many phone calls and **** promises, the account was opened on the 4th of December 2017. I changed my banking details at work and ,y salary went to that account. Little did I know that the account wasnt "fully active" until I went to the branch. They took me from pillar to post just to get a card and oin number and then I was told that my account was active. Got to the garage to get a few things and the card declined. Tried to withdraw money but the STDbank atm wouldnt let me. Went to the branch the next day then I was told that the chip of my less that 24hrs card was damaged. She fixed the card then I left. Minutes later I tried to withdraw and the atm said FICA lock up!. Went back to the branch and she said I needed an affidavit from the police station to say that I had lost my ID and that Im using a temp ID. After acquiring the affidavit, they told me that its no longer necessary. Called the FIFA department and they have been escalating my documents for a full week now. I went to the Greenstone branch on the 23rd and 24th of December 2017 and again yesterday 29 December 2017 to submit my FICA documents. The FICA guy named Herry Mogapi and he says that I need to go BACK to the branch to submit my documents again to submit my documents face to face. What have I been doing all this time? My kids have NO FOOD, NAPPIES, WIPES AND NECESSITIES FOR MORE THAN A WEEK NOW. How do I explain to my hungry 3 kids that I cant give them food even though I wake up every morning to go and work for the money YOU have locked up and that I WORKED HARD For?????????/With what money do I go back to the branch with? None of my accounts were paid! Should anything happen to my car or kids, I swear - ABSA YOU WILL PAY FOR IT!!!!!!!!!!!! I AM GATVOL WITH YOU. This is a brand new account but I feel like its been years with you. THIS IS ABSOLUTELY UNACCEPTABLE AND UNFORGIVABLE!!!!!!!