Fica Lock

On Tuesday, 15th of October 2019 app**** on Absa's website for the Gold Value Bundle. After uploading the necessary documents and a few days wait and numerous phone calls, my account was eventually opened but only to realize later that the nightmare was far from over. Tuesday, the 22nd of October 2019 went to the Absa Northgate branch to get my debit card as I've been told so when the account was opened and activated and need to take Id and proof of residence, then I get told that the proof of residence cannot be accepted however can do an internal affidavit as told so by the lady teller who was helping me as this is for fica, so I did all of that and it got commissioned. Enter the pins to activate the debit card and app**** for online banking, etc. Everything was sorted and left the bank and this was nearly two hours at the branch. On Friday, 25th of October 2019, my salary got paid into my account and received the sms to confirm so. I logged onto the online banking as well and was greeted with a fica required documents page, so I uploaded copy of Id an proof of address again as I was sure that was what I did at the branch when doing the affidavit so this left me rather confused but here is where this gets all interesting. Saturday morning tried to purchase airtime, transaction fails, go to the garage to go fill up petrol and get a few things, card gets declined and receive a sms on mobile stating there is temporary lock on card and get it unlocked by going on the app, absa online or calling the number on back of card, I went on the app and saw the lock was off, so I locked the card again and unlocked it again the tried again, also tried to withdraw from an ATM and that too was unsuccessful. Tried this Sunday again but still no luck, even called the number on the back of card only to be told there is nothing that can be done and will have to contact the fica department Monday. Couldn't even do a cashsend to myself, only to later check as I logged back onto Absa online banking to find the little pop up message saying Fica restricted access which actually means the account is fica locked. So i can't use my own money?! Have debit orders that is going off, need to make rent payment, etc. What was I doing all this time uploading documents, going to branch, doing affidavit? This is really unnecessary and inappropriate and for a brand new account makes me rethink to rather switch to another bank. Never have I felt so embarrassed.