Fica Issues

I opened a savings account at Absa. And provided them with all necessary documents. But afterwards I was contacted about 4 times with documents I "haven't provided" although I know for a fact I did. So I sent it all again. After a struggle of 2 months, the people called to inform me everything was in order. So a few days ago I tried to withdraw money and ATM informed me the account was not Fica'd. It is almost a month after I opened it and I was ensured that everything was in order! So I went to the bank just to find out my documents are missing once again. Went home and got the documents and went back. That was 3 days ago. She promised me repeatedly that it would only be 24hours. Now I have received an email saying that the FICA doesn't want to work. I'm so sick and tired of struggling with this bank! I'm going to close the account and go to another bank.