FICA Incompetancy
<p>In February 2016, I was asked to re-FICA my account, which I did.<br /> Later that month, I had access to my accounts blocked while I was traveling, despite having had all my details updated at the Northgate branch. I contacted Absa on Twitter, and my accounts were unblocked.<br /> On the 19th of May, I tried making a payment online using my credit card, and it was declined. I assumed that there was a problem with the system and left it. Today, the 21st of May, I tried to make another payment, and it was declined again. I then tried to perform an inter-account transfer using internet banking, and I received an error<br /> message stating that I was not verified and identified. I then realized that my accounts were blocked again due to FICA - even though I have already completed the process. I then contacted Absa on Facebook, and Twitter, and I was assured that the matter would be attended to urgently. It is now 16:35 (as I write this), and my accounts are still blocked, on a weekend, when I need money urgently, and no one has bothered to let me know what's going on, or contacted me to tell me when I will have access again. This is absolutely unacceptable.</p>
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Absa's replyOfficial
23 May 2016, 08:54Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback accordingly.
We sincerely apologize for any inconvenience caused.
Kind regards
Danzig Boyce
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply23 May 2016, 08:54
Official
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback accordingly.
We sincerely apologize for any inconvenience caused.
Kind regards
Danzig Boyce
Group Customer Care
Absa Bank Ltd
Best regards,
's updateReviewer Update
23 May 2016, 09:40Problem has been solved, but I am still waiting for a detailed explanation as to why my accounts are being blocked, without warning. I do not want someone calling me to tell me that the problem is solved, I want an email telling me why it happened in the first place.
's update23 May 2016, 09:40
Reviewer Update
Problem has been solved, but I am still waiting for a detailed explanation as to why my accounts are being blocked, without warning. I do not want someone calling me to tell me that the problem is solved, I want an email telling me why it happened in the first place.