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Garth H

1 reviews | Active since Mar 2009

27 Jun 2022, 10:15

Fica hold on Salary account

In general I'm happy with ABSA, but I've just found out that there is a Fica hold on my account - the account my salary gets paid into and that my monthly debits come off. My debits come off in 3 days and the support desk says they will get back to me in 8 days! This is not acceptable. Why is there a fica hold on my account??

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Replies (4)
Absa
Absa's reply27 Jun 2022, 11:03
Official
Dear Garth Hodnett Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***6. Kind regards,Group Customer CareRezona Louw
GH
Garth H's update27 Jun 2022, 12:25
Reviewer Update
Thanks, much appreciated!!
GH
Garth H's update27 Jun 2022, 16:14
Reviewer Update
Thanks the issue has been sorted out very quickly by ABSA!!
Absa
Absa's reply28 Jun 2022, 11:06
Official
Dear Garth Hodnett Thank you for your posting.

We happy to hear that the matter has been resolved. Kind regards,Group Customer CareRezona Louw