FICA hold on my account

I collected my new Absa credit card last week Monday in town. I tried using it the next day it have me the FICA ERROR at the ATM. I then went to take my documents and after two days on the Thursday it still wasn't resolved. I contacted the Bank, I was told that it would be resolved on the Friday. <br> <br> I then received this sms:<br> <br> Absa: Thank you for choosing Absa. Your FICA documents have been reviewed and are compliant. Please continue to keep us up to date so we can keep you banking.<br> <br> Monday the 21st and still the money is not made available to me because of this FICA hold on my account, yet I'm being billed for it. I then went to Mitchells plain branch yesterday and I was told again they going to mail the FICA Department to remove the hold. I've been told the same thing by 4 different people. if I call to speak to the manager they always too busy. what must I do to get this hold on my account removed. its festive times I need my money.<br> <br> This is unnacceptable for such a reputable bank. I considered to bank with ABSA rather than with FNB, but these problems I've been experiencing with ABSA makes me reconsider.<br> <br> PLEASE TREAT THIS MATTER WITH THE UTMOST URGENCY.<br>