FICA Frozen account!

I received a notice from ABSA that my business accounts needs to be FICA'd, I responded on the same day (9 September 2021) directly to my business banker stating I am not sure what is still outstanding and that she needs to advise what else I need to submit or do from my side. To date no response or notice that our account will be frozen. When logging in today I noticed our account has been frozen and we are now left unable to make our SARS VAT payment and no debit orders will be able to go through tonight. Neither the business banker nor her boss is answering their phones and when phoning the branch I was advised that I am not the only client (100s of clients have phoned) with this problem and that they will get back to me once they get to my message (no timeframe). I am shocked to say the least. ABSA will have to pay the SARS penalties of R45k and sort out all my bounced debit orders. Lekker ne!