FICA for non-resident handling is bad

I am a long time ABSA customer and I find it disappointing that nobody called me to notify me that my accounts will be frozen as soon as my permit expired. I haven't received a single communication from ABSA regarding this until I discovered I couldn't access the accounts anymore. It was my assumption that as a platinum banker, I would have more personal interaction with the bank. I wouldn't have an issue with all of this if after updating the documents then I was given an impression that things were "in order" and perhaps my interpretation was incorrect, but I did interpret that to mean that the account will be unblocked immediately.

I would recommend that ABSA looks into automating the FICA document process to the benefit of their customer since it seems that automation works well in the opposite scenario,