FICA fiasco... again

I am once again at my wits end. For the second time in 2 years my Absa accounts have been locked because of FICA issues. <br> <br> I would understand the hold, if my husband and I didn't PRO-ACTIVELY take a day off work in August last year to go to the Woodlands branch, change my surname from my ****en name and update all my documentation with them. But it seems Woodlands never took the time to send my FICA documents on to the FICA department.<br> <br> It makes absolutely no sense that my surname has been correctly changed on the banking system if my FICA documents were found lacking, does it?<br> <br> So here I am again, three days after logging this issue with the FICA department and with the Woodlands branch, still waiting to get this resolved. I have had a bank account with ABSA for close to 20 years. I am a dutiful customer with a pristine credit rating. Enough is enough, I think after we resolve this issue it's time to speak to cancellations.