FICA FAILURE

<p>I have been struggling since Novemebr 2015 to FICA my trust account. Every time i come to pay my VAT I discover my account has been blocked . I telephone my relationship manager (who has changed several times) and send through all the requested documentation, I am told all is now in order, my account is then unblocked. When it comes to paying my VAT again the same thing happens. I tried to pay my VAT this month and happened. This time my relationship manager said she was unable to unblock my account and the request has been 'escalated ' to head office. Two days later i am waiting for my 'escalated' request to be actioned and now am still unable to pay SARS !! and will incurr interest and penalties through no fault of my own!! I was asked not to raise my voice by the manager and that there was nobody that can be approached in head office to talk to - after all it has only been one year trying to sort out my FICA situation and nobdy in head office is approachable ....i am very frustrated and just want to close my account going forward...</p>