Fica -Enough is enough

<p>I opend a account on 6 July 2015.</p> <p>One year later and the account is still not been Fica.</p> <p>Every end of the month I need to go into my branch to reset the account in order for me to do payments.</p> <p>How is it that a account is opend without being Fica in the first place.?</p> <p>The problem is not with my branch as I have a great relationship with them.</p> <p>I my self had send documentaion to Fica at ********** and still nothing is done.</p>