FICA DOCUMENTS UNSUCCESSFUL

I have a TRUSAVE account with ABSA which I opened last year and I've been required to submit FICA documents which I only managed to do so on the 23rd of September 2024 which then enabled me to use the account. The day before yesterday I went to withdraw funds only to find out that it still requires FICA documents which I don't understand. Unfortunately, my nearest branch is ongoing renovations so I was advised to go to our nearest town which is about 40km away. I was there yesterday for 2 hours but when I went back to my town to withdraw I still encountered the same issue, I called their client line and I was advised to allow atleast 24 hours before I could transact. Today I was at their ATMs again trying to withdraw the machine still gives me an error to submit FICA docs. My money, petrol and time got wasted for nothing and to my inconvenience I'm still unable to access my funds and there is jo way I'm driving to my nearest town again because it's costly . Bad service