FICA Documents

I received a sms on the 27th of August 2015 that I have to send in my FICA documents. I tried to phone the call centre's number that was on the SMS, but after 15 minutes that I was holding on, I called Vasti Stevens from Mall@Reds. She is the business banker there. She said that I can send her the documents and that she will sort this out, I send the email on the 27th of August with all the necessary documents. Today, when I wanted to make a payment, my account is blocked, and when I phoned the call centre, they said that it is because of outstanding FICA documents. So, will ABSA please sort this ASAP out, because that documents I have sent on the 27th of August 2015. This is absolutely POOR service.