FICA documents

We were informed about outstanding FICA documents in December 2014, we visited the branch with the required docs in January 2015. In March 2015 we were surprised to have the account Non-compliant again but we then visited the branch with the same documents which were accepted and the account was back to normal as we could do transactions. In May when we wanted ti cash a cheque we were told the account is not Fica compliant. We then visited the same branch for the 3rd time. Alleta Mareletsa assisted us with making the account FICA compliant after we gave her the necessary documents. Then the beginning of June we payed out cheque number 78 of R19600.00 which did not go through due to outstanding FICA, we then visited Absa Vanderbijlpark on the 8th of June 2015 to submit the necessary documents, this time we were assisted by Karen Englebrecht, I requested her to give me something in writing confirming that she has collected all FICA documents and that our account will not be frozen again at least for a year. Then on the 13th of June I wanted to cash a cheque and the teller could not help because the account shows outstanding FICA documents.