FICA difficulty

<p>Good day.<br />I have a major issue with the ABSA Horizon view branch and how they have treated my mother the past week.</p> <p>During March my mother started to have problems with her card during purchases. She went multiple times back to the bank to try to sort it out and also did a card change once. This week she find out that her account was not FICA'd. Something that nobody was willing to tell her during her previous visits.</p> <p>So since Monday she is trying to do the relative simple act of FICA. Since our property is a trust you need to provide extra documentation to prove that you are a resident. So far<br />1. Our water/lights bill is insufficient.<br />2. My co-inhabitant letter is not acceptable.<br />3. The court stamped trust documents that show she is a trustee is not acceptable.</p> <p>Each day she is send back and asked for something else and each time it is unacceptable. The newest is that she must get a letter from a ward councilor.</p> <p>I was able to open accounts at ABSA and other banks, register vehicles, open a business, get a SARS number, all of which require FICA and it was a easy and fast process.</p> <p>However tomorrow will be the 4th day that my mother must go back and try.</p>