FICA DEPARTMENT NOT EFFICIENT

My absa account was frozen on the 18/12/2017. Immediaty upon seeing that i rushed to the nearest branch. I was advised that it was for FICA purposes, fair and fine. I was advised on what to bring before hand inorder for the hold to be realeased. I prepared all documents and send them off inorder for the hold to be lifted.

Till todate (4/01/2017) my bank account is frozen. I was never advised beforehand of the hold. You can imagine a Christmas with no money let alone New Years.

Nobody at ABSA is interested i have called them several times and being advised that its still in process.

I am so disgusted with the service. I feel very unfairy treated

I am a client and should also be treated well!