FICA blocked!!!

So we have a business account with absa. In April we received a message that we need to FICA our account. No problem I did so the next day. In May our account was FICA blocked. It took me almost 2 weeks to have it lifted. Our payments were late and had interest that was needed to be paid.

One Tuesday 23/08 when we had staff that were supposed to get their salaries it didn't go off. I phoned the 0800 number, because our account manager was just no answering their phones. Just to here that our account is FICA locked again!! 3 months later and the same thing happened again!! No email, no phone call nothing to say that our account's FICA is not correct!!

How can you work like that? I have a lot of unhappy people and who can blame them. It is not their problem that our account is FICA blocked, but not it is messing with their lives.

I just don't know what to do. I email and phone every 30 min with no response!! How is it possible to run a business like that?

I am just at the end of my rope. What can be done so that they start doing their jobs?!?!