FICA

I have to use Hellopeter - it is my only hope to get help.

22-02-2023 I received an email from Absa - I have to update my details

23-02-2023 I went to my local Absa branch - with ID and proof of residence. 'FICA is down!'. But: They told me I have updated on 07-02-2023. That is not true - I have not updated. And I showed them the email from Absa. They tell me: 'If you get another email - just ignore it!'

23-02-2023 I phoned the FICA helpline ***. Very nice and friendly lady - she also saw my update 07-02-2023 - but said that this is not right. I should send my documents to *** - and they will confirm via email. Of course I did this.

28-02-2023 I have not heard from *** - I phoned again *** - also very friendly consultant - she said I should forward my email to *** - she will then confirm by email that everything is alright. I forwarded.

01-03-2023 I sent another 'forward' with a screenshot showing my Absa Banking App urging me to FICA update to ***

Also my Cellphone Banking shows that I have to update.

Until today nothing happened - no email from *** or ***.

I am elderly and poor and I am out of my mind with anxiety. If Absa locks my account I am penniless.

I need a definite assurance in writing by email that the problems are solved. And please, make the worrying messages at the Banking App and at Cellphone Banking go away!

Because of Loadshedding I am most of the time without Cellphone signal - please, email - I will receive it at some time.

PLEASE, SOMEONE HELP!