FICA a Disaster

We have had a business account with ABSA for many years. About 5 months ago we submitted all our FICA documents, as we do every year. For the past 4 weeks our account has been frozen every Tuesday due to no fault of our own, but because the bank has not processed our FICA documents. Not only is this incredibly inconvenient but also embarrassing as all the cards linked to this account become deactivated and invariably when you find out the account has been frozen AGAIN, is when you are trying to pay for goods/petrol and your card is declined. Once we have managed to get the account unfrozen we then have to take the cards into the bank to be reactivated, which is also extremely inconvenient and time consuming.<br> <br> This is unacceptable service from what is supposed to be a professional institution, and we just cannot seem to get the problem sorted out.