1 reviews | Active since Sept 2011
Fica
<p>I went to get a new card from ABSA branch waterfall mall. When i went to get my new card i took with me my municipal account (account not older than 1 month), my mariage certificate and both my ids (married surname and ****en name id). Now i recieved an sms that states i should bring my fica document otherwise my account will be locked. I do not know what else is required of me. This is pathetic. I even uploaded these on the internet. Do you want me to send it via post or email aswell? I called the branch to find out what is going on and they told me the person responsible for receiving these documents is the only person in the entire bank that can help me and guess what that person is not there i must call back another time. I am thinking of closing my account with absa because i do not have time for these petty problems. I will pay off our home loan and and tell my husband to move from this stupid pathetic bank, as this is not our first issue with absa. For anyone thinking about opening an account with absa just dont even try go to FNB or Capitec.</p>
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Nthabiseng, when i posted this complaint i added my id and phone number. I guess this is a constant problem at ABSA, they do not check what is going on. But my ID (again) *** and my phone number is ***. Also note i just recieved a new sms again letting me know i should bring my documents. Pathetic.
Nthabiseng, when i posted this complaint i added my id and phone number. I guess this is a constant problem at ABSA, they do not check what is going on. But my ID (again) *** and my phone number is ***. Also note i just recieved a new sms again letting me know i should bring my documents. Pathetic.
Thank you
Best regards,
Thank you
Best regards,
As pathetic as always, Absa has still not provided me an explanation of what is going on or told my stuff has been sorted out. Total pathetic service. As usual.
As pathetic as always, Absa has still not provided me an explanation of what is going on or told my stuff has been sorted out. Total pathetic service. As usual.
