FICA

Good day, I opened an investment and savings account on a Saturday about 2/3 weeks ago. When I tried to access the savings account yesterday morning it blocked me due to FICA lock, this is outrages as it is a new account and no one even contacted me to advise there were issues. I also did receive my sms on the Monday after I opened the account to say it passed FICA. I then called the branch TWICE yesterday and to date still no one has contacted me to say what the heck is going on. If this is how it starts and I'm only a client for less than a month, I would rather move my money's elsewhere. Terrible service