Fica

I have opened my daughter's account at Parow McIntyre in Aug/Sep 2015. I have been doing payments regularly into it and never had problems. Recently I tried drawing from the account and got a Fica 69 error, when I called in to the call centre the agent informed that my daughter's details are not on the system. I went to Epping branch on 16/01/2016 and Tania said she can't assist me as her Fica system is offline. I went back today and had to hear the same excuse about the Fica system being offline and I have to go to goodwood branch. Why has no1 informed me from Parow that the account needs to be Fica again and that I won't have access to it, it already took me more than an hour to open that account I'm not prepared to sit an hour again... and why do I need to go to another branch to Fica if I am at the branch that is closest to me which is Epping . I would understand that Fica is offline once but twice in a row? That's unacceptable where is the services? I have switched from nedbank as well after opening the MegaU account , but if this is the service I'm getting it makes me worried. <br> Please fix this error urgently