FIC Act Misinterpreted by Absa Official

On Thurs, 23/04/2015 I went to collect my Credit card at Absa Brooklyn and upon arrival, I was informed by a certain Manager, Kelebetswe Motiang that they will not hand me the card if I do not provide them with Fic Act 38 of 2001 required documents, i.e. ID & and Proof of Address.<br> <br> I advised the gentleman that I had opened my Absa primary account in September 2014 and I provided all the required Fica documents and to my shock now that I went to collect the card, I was denied and advised I need to provide Fica documents again??? I perused the Act again to see where would there be provisions that every 6 months one would be required to provide documents each time they open a new product with the same institution, and nowhere in the Act I could find that, and furthermore, in October 2014, I bought a vehicle through Absa and transferred my bond from Nedbank to Absa and never I was asked by the Bank to provide Fica docs again, I now want to find out why was I now inconvenienced through the above, and I further need referral to the Act clause that requires me to provide these docs in order to obtain the said Card.<br> To me this represent Poor client service especially coming from Manager