*FFS Absa! *For FICA Sake

Changing my ****en name to my married name on my Absa profile and bank statements has been a complete nightmare. After uploading my ID document and proof of address on the banking app, and receiving no feedback whatsoever, I went into an Absa branch, where I was informed that they are only allowed to update "the elderly's" details in-branch - all other customers have to use the banking app to update their details. With help to certify the documents, I uploaded them in the presence of the employee, but again, within the 7-day period claimed by the app, no feedback was received. I then emailed *** with the documents, and again received no feedback, dutifully waiting the "7-days" between follow ups (of which there were 3). On phoning the fica helpline, I was informed that an email was sent to an *incorrect* email address, requesting I upload additional documents. Bear in mind I receive all their emails advertising new products and correspondence about my home loan, so they must have my correct email address on file! On expressing my distaste for the entire experience, I was asked to update my email address on my banking app and resend the documents. Worst service from a financial institution I have ever received. My details remain unchanged as at the time of writing this review.