mA
mohamed A

1 reviews | Active since Mar 2016

07 Mar 2016, 12:07

FEES OVERCHARGE

They promised to reverse the overcharge for February 2016, which did NOT happen. Now the March fee is also overcharged for. Therefore two months overcharge of R57X2=R114 must be reversed and the correct fee of R22.80 X2 be charged. More important they should change the charge code to the R20+vat from April onward. Absa should understand that i do not swipe cards on their machine, but potential customers!

0
Replies (1)
Absa
Absa's reply07 Mar 2016, 13:42
Official
Hello Mr MAdam,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback accordingly.

We sincerely apologize for any inconvenience caused.

Kind regards

Danzig Boyce
Group Customer Care
Absa Bank Ltd

Best regards,