PS
Pieter S
1 reviews | Active since Apr 2009
06 Jul 2022, 08:06
Fees for non service
So I clicked immediate payment to a different account (and have to pay extra fees for the option), but because I don't want my face scanned in, I get a delay of 90 minutes. I expect the fees to be removed, as I didn't get what I paid for.
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Absa's replyOfficial
06 Jul 2022, 10:19Dear Pieter Swanepoel Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***4. Kind regards,Group Customer CareRezona Louw
Best regards,
Absa's reply06 Jul 2022, 10:19
Official
Dear Pieter Swanepoel Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***4. Kind regards,Group Customer CareRezona Louw
Best regards,