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chriszelda R
1 reviews | Active since Dec 2015
20 Jun 2024, 15:01
FEES FOR NO SERVICE.
I am really disappointed. opened a absa cheque account online. received the card at the worcester branch. could not use it and my salary was returned. for the whole time I could not get my salary into this account. tHE CERES BRANCH TOLD ME THE ACCOUNT WAS fixed and after sending half an afternoon there, my company paid my salary againand it was returned again. i just dropped everything and moved back to Capitec. Never received such poor service from a bank!!!!!!!!! I never used it and then i was handed over to attorneys to pay fees whilst never using this account!!!!!!!Bad service.
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Replies (3)
Absa's replyOfficial
20 Jun 2024, 17:02Dear Chriszelda Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***5. Kind regards,Vanessa CroweGroup Customer Care
Absa's reply20 Jun 2024, 17:02
Official
Dear Chriszelda Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***5. Kind regards,Vanessa CroweGroup Customer Care
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chriszelda R's updateReviewer Update
25 Jun 2024, 15:51thanks you so much Vanessa. The matter has now been closed and solved.
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chriszelda R's update25 Jun 2024, 15:51
Reviewer Update
thanks you so much Vanessa. The matter has now been closed and solved.
Absa's replyOfficial
25 Jun 2024, 16:05Dear Chriszelda The reference to complaint C-***5.
Thank you for the above. I just want to ensure that you get the paid-up letter first before closing the complaint. Kind regards,Vanessa CroweGroup Customer Care
Thank you for the above. I just want to ensure that you get the paid-up letter first before closing the complaint. Kind regards,Vanessa CroweGroup Customer Care
Absa's reply25 Jun 2024, 16:05
Official
Dear Chriszelda The reference to complaint C-***5.
Thank you for the above. I just want to ensure that you get the paid-up letter first before closing the complaint. Kind regards,Vanessa CroweGroup Customer Care
Thank you for the above. I just want to ensure that you get the paid-up letter first before closing the complaint. Kind regards,Vanessa CroweGroup Customer Care