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nomvelo N
1 reviews | Active since Mar 2023
27 Mar 2025, 09:16
fees
I am writing to express my dissatisfaction with the high monthly fees associated with my account, as well as the additional charges that I believe are unnecessary.
The monthly fees have become a significant burden, especially considering the added costs for accessing the mobile app. It's frustrating to realize that even basic services like customer support calls are not free, and I have to rely on data to use the app. These charges feel excessive and have caused a lot of inconvenience.
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Replies (1)Absa's replyOfficial
27 Mar 2025, 13:13Dear Nomvelo Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***2. Kind regards,Group Customer CareVanessa Crowe
Absa's reply27 Mar 2025, 13:13
Official
Dear Nomvelo Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***2. Kind regards,Group Customer CareVanessa Crowe
