Feels like time after time setback with ABSA

This is the secind time having to struggle with ABSA. Last time my problem was solved, partially. Now ive just been deceit and embarassed. After going to my branch manager to ask for solutions of my credit card debt, he encouraged me to finish my cheq overdraft debt and then we will look at a debt consolidation loan that will cover all my debt with a fixed intrest rate. I really thought he was on my side. Ye attorneys contacted me about a 30% discount on my cheq account. I made the payment of R3002 on the 15th as it was the last day of the promotion. I called and they ensured it will be processed and my account will be setteld by end of June as they have to send in reports on the end of each month. This morning i received an sms saying i need to pay an additional R1200 and odd amount! What sly idea is this? Deceiving its people in this horrid times?! Apart from that when i went to the absa consultant yesterday she also dropped the bad news that i wo t be able to get the consolation loan ad i have debt and in arrears. I just fee the branch manager had all my info infront of him and he said this is no problem we can get the loan for you. Im soo upset and embarrassed going to the consultant and demanding on something that was said is possible and clearly wasnt! I do t want to deal with this branch no more i want no apology for anyone i need someone in a high posistion to listen to what i have to say and tell me what i can do and wjat i cant do and what will happen to those that gave me false information, people i have to trust with my money!!! Im upset and furious and i net everyone will be! I just feel if there no option tell me theres no option and ill make a plan but dont give me false hope and just leave me in the dark. I hope i will get a call as soon as possible!!!