Feeling like a ******** because of the way I am being ignored and treated for the last few months

Dear ABSA Team,

I am writing to formally request clarification regarding the treatment I have been receiving. Despite my efforts to make payment arrangements and catch up on my account, I continue to feel harassed and threatened.

I entered debt review because my financial situation was difficult, and none of the creditors I owed were willing to assist me constructively. Even when I make payments, I am still subjected to unnecessary pressure. A few months ago, an ABSA representative arrived at my home and spoke to me in an unprofessional and threatening manner, which I find completely unacceptable.

In addition, I continue to receive phone calls, despite repeatedly explaining that I am unable to answer calls at this time. My requests for alternative communication methods have been ignored.

I am formally requesting the following:

An updated statement of my account.

A clear explanation as to why I am being treated in this manner, despite making genuine efforts to pay.

Confirmation that future communication will be handled professionally and in writing.

This behavior constitutes harassment, and I expect it to stop immediately. I am willing to work on my payments, but I will not accept bullying or ************.

I expect a written response within 7 working days.