Feedback to complaint

I registered a complaint with absa the previous week, and the person who was assigned to deal with it never even bothered to even here my side of the story. But instead she just sent me an email saying your case has been closed. So this clearly shows that Absa’s employees don’t have the interest of bank and its clients at heart bt only their own interests. I recommend that absa needs to reviews your how you deal with complaints and follow all the steps of conflict resolution rather than what I have experienced with my complain. And I guess what happened to me can also happen to them or their friends so that they could understand our frustrations in Lydenburg branch