feedback on loan application

We have app**** for a business loan /overdraft. Spoke to the consultant. Emailed everything. They came back with a pre- approval and requested further financials. Which we submitted over a week ago. Spoke to the branch manager who assured me feedback by end of business yesterday. Still nothing. Called today and he is unavailable. I request an answer. We’d appreciate if we could be let known of the outcome so that we know how to proceed forward. We are soon approaching 2 months with a simple business loan.