Feedback non-existent

I app**** for an Absa Stockbroking account on 14 March, and proceeded to send through all required FICA documentation on both 14 and 16 March. In addition, I have requested in 5 different mails feedback, and as I am typing this, have been on hold for 15mins on the call centre line. Now, I have complained in branches before about service, but this is a new low, and has prompted me to start enquiring on transferring all my accounts to a bank that will actually realise the customers matter!. This is truely the worst service I have had from a service provider who is always hungry to sell me more products, and like to have my funds!