Feedback delay regarding Internet access

Good day, I logged a call on the 23rd of January at 10:00 by dialing the number ********** 600. I informed the consultant that I forgot my password for my internet banking from my Laptop, as I don’t have cellphone banking. I informed him that when I click on ‘Forgot password?’ it sends my phone a verification message on the Absa App on my cellphone, where it requests a pass code of 5 digits, and as I do’t have cellphone banking I don’t have a pass code. After this, the consultant told me that he will request that my verification code is sent to my cellphone via sms and that it would take 1 to 2 hours then he will send me an e-mail to confirm it is done, so by that afternoon I hadn’t received any communication from him, so I called again and this time I spoke to Nomonde who told me that he wasn’t supposed to tell me that it will take 1 to 2 hours as it will actually take 24 – 48 hours. So now at this current moment, the 48 hours has already passed and I still haven’t received any feedback?? What must a person do to get assistance from Absa? I also don't even receive my statements via e-mail as I requested last year already, so I don't have a clue as to what is going on on my account or any information as to what I need to pay into the account?? I also wasn't even offered 'notify me' or to be part of the rewards programe?? I am just struggling with Absa since I got this credit card.