Feedback a rumour

<p>We are trying to obtain a Universal account now for almost 2 months.</p> <p>We contacted the bank on the 5th of May to start the process, firstly there was a new banker that we had to go and see to bring her up to speed with our whole situation. We said that it is urgent and that we will need the money end of June. Where she said it shouldn't be a problem at all.</p> <p> </p> <p>I send the first documentation on the 9th of May. It took them untill the 16th, to give us feedback on the valuations of our properties, that was done 6months before already.</p> <p> </p> <p>On the 16th I asked several questions to ensure I understand the product correctly but it took untill the 19th to have 2 of them answered, the rest I decided I guess I have an idea now, not to spend more time asking with no answer.</p> <p> </p> <p>On the 25th I received the application for that I asked 5 days earlier. I send it back onthe 26th.</p> <p>On the 2nd after I had to ask again, I received feedack that the documentation is fine and with credit, and should befinalised the next day.</p> <p> </p> <p>On the 22nd of June, I had to ask again, what is going on, just to find out on the 23rd at 4 in the afternoon credit send it back and they need more information. I send the information needed 45minutes later.</p> <p> </p> <p>Since then I received NO feedback.</p> <p>I called on the 28th just to get no anser, I then called the new person that will be our new banker that was not even introduced to us, just mentioned, after I could not get hold of the current banker hadling the situation. He said he will find out and come back to me. The current banker ansered on my second call and sms that she is ina meeting and will get back to me.</p> <p> </p> <p>Now it is the 1st of July and still no calls or e-mails received, even just to tell me if they received the e-mail on the 23rd.</p> <p> </p> <p>Tired of following up, it does not take alot of trouble to send back "THANKS I RECEIVED YOUR MAIL AND WILL FORWARD TO CREDIT " or anything like that that is the situation just in order to keep me in the loop.</p> <p>Why do I need to contact the banker the whole time to know what is going on and then it still take sometimes more than a day just to get hold of her.?</p> <p> </p>