Feedback

There was ***** on my account on the 02 October 2017 complaint was lodged same day . On the 10th of October i signed a declaration and was told i would receive feedback within 5 days, today is the 20th and still nothing. When I call I'm being sent from pillar to post and 3 days ago I was told person handling my case is on study leave ., i had to resend the declaration to someone who was very abrupt when i asked her if i have to wait another 5 days. Moreover I have not received my card as I had to destroy the old one. Can someone please assist and communicate with me.