Feedback

On the 20th of January 2016, I loaded my rea vaya card at an ABSA ATM at Jorrisen Place 3 but due to some error with the ATM, I got a slip saying \Your cash has been retained, please contact your nearest call centre or branch\". I didn't make any contact but opted to visit the nearest branch. On the 21st of January 2016, i went to ABSA Jorrisen branch to be assisted. I spoke to a consultant by the name of Ayanda Poulten who advised me that this kind of queries might take up to 3 months to be sorted out but helped me and advised that, he loaded a complaint and I should be provided with feedback in 11 days. Its now the 6th of April 2016 and I'm still waiting for feedback, I also sent an email to ABSA thinking I might be assisted but I find myself still waiting. I work in a call centre and customers expects to be provided with feedback on a date or time that was given. It doesn't help telling customers that SLA is 11 days but 3 months passes without a single word or writing. It might be R60 that was retained but as a customer I should be getting proper assistance when service wasn't properly given. <br> <br> I expect to be refunded within 48 hours as I waited for more than 11 days for feedback"