ME
Mariette E
1 reviews | Active since Oct 2011
14 Sept 2023, 10:34
Fee increase of 1200% from one month to the next!!!!!
Absa has increased my home loan fees by exactly 1200% from April to May 2023!!! I need answers about this. I reported the issue, and twice I got responses along the lines of “Absa sent out a letter informing you of the increase”. Simply informing me is not enough! This must surely be a mistake! I want answers as to how this increase can be ethically or legally justified! Can a senior person contact me with an explanation of how a company can increase fees by 1200% from one month to the next? Also, did ALL ABSA Home Loan clients get the same increase of 1200%???
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Mariette E's updateReviewer Update
14 Sept 2023, 11:56Thank you. I don’t want contact details. I want the appropriate person to contact me with solutions. I want to be contacted either telephonically or via an email TO WHICH I CEN RESPOND TO THE EXACT PERSON THAT SENT THE MAIL. I do not wish to deal with contact centres. I want to deal with ONE person to which I can respond directly. Thank you.
ME
Mariette E's update14 Sept 2023, 11:56
Reviewer Update
Thank you. I don’t want contact details. I want the appropriate person to contact me with solutions. I want to be contacted either telephonically or via an email TO WHICH I CEN RESPOND TO THE EXACT PERSON THAT SENT THE MAIL. I do not wish to deal with contact centres. I want to deal with ONE person to which I can respond directly. Thank you.