Fed up with ABSA overall

Early in 2017 there was ***** on our bank account, after months of waiting for funds to be replaced I had trouble with my salary to clear each month. I went into the Hartenbos Branch where they have told me that there was a limit set on our account for funds to be blocked above a specific amount. This was supposed to be removed after the refund had taken place. However being said that there was a limit my salary for October cleared only on the 18th of November and it was above the so called limit. My salary for November still has not cleared and we are at the 22nd of December. I went into the Hartenbos Branch (11 December) again and the lady could not help me, 4 days later I went to the Marsh str Branch (15 December) and the assisted me immediately. The confirmed that the limits were lifted but I had to ask my employer to reverse the payment of my salary that was made on the 5th of December and do a new payment again, this was done on the 15th of December...... still no salary. With our visit on the 11th we realised that our savings account is empty and had R13 000 in it a few months back, as far as we can see this money forms part of the ***** earlier in 2017, the R13 000 disappeared on the 27th of April 2017. The Notify Me setting were disabled on my wife's contact number. The Hartenbos Branch that gave us this info could not even print bank statements to confirm this, I went to the Marsh str Branch and they assisted me with the statements. However when I wanted to get the archived statements on out cheque account all of a sudden the settings was not loaded and they could not assist me. On top of it all with the previous ***** on our account we were promised to be upgraded to a Platinum Cheque account, (we received the debit cards for a Platinum account) but on investigation we were still on a Gold account). I need an urgent investigation regarding this matter, the whole account overall and I want answers today. None of the branches in Mosselbay are really of any assistance. My mother in law could not even open a 32 day account yesterday in Mosselbay witch has 3 branches, she had to go all the way to George. Pathetic. Inbetween this all we lost our father and had a lot of extra unexpected unforeseen expenses, how on earth does a person survive with no salary and not even to mention now with the Festive Season.. In the middle of this very emotional time of losing a father we sit with this financial stress also, and this money belongs to me.