Fed up with ABSA for refusing to give us our money

We are group of 30 ladies residing in Middelburg Mpumalanga formed a club (burial society club) so that we can help each other during sad times. we opened bank account with ABSA about 20 years ago without any problem. In April 2022 we received notice that we should submit FICA documents and we submitted everything that was need the following week and we thought everything is fine until mid June when one our member lost love one then we (signatories) went to bank to withdraw money but when we get there we were told that our account is blocked. we requested to see the lady who is assigned to handle our account then our account was unblocked only for that day, we were able to withdraw money then Sharroll promised to sort FICA thing out so that next time won't be any blockage when we need money but that never happened. On Monday 22 August 2022 one of our member lost her child then we went to ABSA to withdraw money to our surprise our account is not solved is still blocked we had to return home without money. The lady was supposed to bury her son yesterday Sunday 28/08/2022 but she is unable to do so because we can't give her what is due to her as our account is blocked and no one is telling us why.