FED UP!!!!!

I opened an account online. I attached the necessary documents and was phoned and asked what branch I would prefer to be my branch to which I said Canal Walk as it is near my home. I then went with the same FICA documents that I submitted online for my account to be opened. The consultant that helped me said that there was something wrong with the FICA, but then submitted it from her side again and said if there were any hiccups she would let me know. I heard nothing, so to try it out, I asked someone to pay over money that they owed me into that account. When I wanted to withdraw the funds I received a receipt saying that there was a FICA problem and that I must go to my nearest branch. Because I work in Durbanville, I slipped out of the office to go and sort this out. After sitting for more than an hour I was helped. The lady asked me how I had opened the account when she heard I had done it online, she said that that was the problem... Why have an online facility if it doesn't work???????? She took the FICA documents and loaded again and said that if there was a problem she would email me an affidavit to complete, if all was well, she would sms me. I haven't received anything. I then went back to the same branch as surprise surprise I cannot transact on my account and explained to the host the story and told her that I now want to close this account. She directed me to the tellers. While in the Tellers row, she informed me that because there was a FICA hold on the account that they cannot close it. She then took me to the manager who asked what happened and then proceeded to tell me that nothing has been done on my case and that she would escalate it and keep me informed. I haven't heard a word as to date. I then logged a complaint over the phone yesterday and was given a reference number and told that it would take someone 8 hours to resolve this. Melanie one of the managers phoned me this morning and said that she would investigate it. By just after two I had heard nothing and phoned the complaints line again and was told they have 3 - 5 days to resolve a complaint. This has been dragging on since the 4th of October really???????? I want this account closed, my money given to me the full amount and nothing more to do with ABSA. Your service is shocking... Very disappointing