Faulty telematics device and app

Item: Absa
Rating: 1
Author: Livhuwani S

writing this with a heavy Heart after initially giving Absa Activate 5 Stars it has been horror after horror , have not been receiving my rewards for three months, telematics device has been replaced 3 times, calling non stop no one is answering and i am not getting any answers, the app even delinked my vehicle , if something happens to my vehicle are you going to blame everything on me since the telematics device is compulsory

Helpful (0)

Replies (3)

Absa's replyOfficial

02 Dec 2024, 17:45

Dear Livhuwani, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***0. I will review the matter, and provide you with an expected timeframe for further feedback. Kind regards, Basani HlungwaneAbsa Bank Ltd

Best regards,

Absa's reply02 Dec 2024, 17:45

Official

Best regards,

Livhuwani S's updateReviewer Update

03 Dec 2024, 15:23

this is the same message i ever get and nothing is ever done, when will this get resolved and when will i get answers and this be resolved instead of this auto respond

Livhuwani S's update03 Dec 2024, 15:23

Reviewer Update

this is the same message i ever get and nothing is ever done, when will this get resolved and when will i get answers and this be resolved instead of this auto respond

Absa's replyOfficial

03 Dec 2024, 16:05

Please bear with us.
The mandated officials are currently experiencing a high volume of calls and emails. Thanks

Best regards,

Absa's reply03 Dec 2024, 16:05

Official

Please bear with us.
The mandated officials are currently experiencing a high volume of calls and emails. Thanks

Best regards,