LP
Louis P
1 reviews | Active since Dec 2014
28 Jun 2020, 11:49
Faulty Lotto app?
It is the second time I am reporting the very same thing - faulty Lotto app. The problem is when you play Lotto and Lotto Plus1 the winning numbers for Lotto will appear for Lotto Plus1 also - the very same numbers, it is TWO different games, how can the numbers be the same? The same thing happens with Powerball and Powerball plus. ABSA rep**** to my first review that I have done on Powerball on May 22 and after they have contacted saying it was resolved me my complain ticket was closed on May 28. My big problem now - the problem is not resolved.
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Absa's replyOfficial
29 Jun 2020, 11:10Dear Louis
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Absa's reply29 Jun 2020, 11:10
Official
Dear Louis
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management