LP
Louis P
1 reviews | Active since Dec 2014
22 May 2020, 09:12
Faulty Lotto app?
Hi I did report the problem found via internal routes but did not come right. Although this problem does not really affect me personally it is still a problem in the ABSA workings and someone must take notice and rectify it. The problem is in the recently added Lotto and Powerball options in the phone banking app. When playing both Powerball and Powerball plus the winning numbers reflected on the app for both are the same. What I am saying is that the exact Powerball's winning numbers show in Powerball plus also as the winning numbers making it incorrect, it is two different games.
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Replies (1)Absa's replyOfficial
22 May 2020, 12:01 Dear Louis Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.
Kind regards,
Lebogang Mashiane Group Customer Care
Kind regards,
Lebogang Mashiane Group Customer Care
Best regards,
Absa's reply22 May 2020, 12:01
Official
Dear Louis Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.
Kind regards,
Lebogang Mashiane Group Customer Care
Kind regards,
Lebogang Mashiane Group Customer Care
Best regards,
